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Terms & Conditions
Robiul Electronics
Terms and Conditions of Sale
These terms and conditions apply to all purchases made by you, the customer, from us.
1. Customer Service
Our customer service is always ready to asisst you everyway. Though before asking any question to our Customer service please Contact us for answers!
2. Technical Assistance
Have a technical question? Check out our Contact us
3. Order and Purchase
All orders must be placed through our website. Order and Shipping questions:Contact us
If you have an urgent inquiry you may also Contact us at:
+88 01817 125416 and +88 01672 336263
Our lines are open Saturday through Thursday from 10AM to 8 PM (Excluding Holidays) .
+88 01817 125416 and +88 01672 336263
Our lines are open Saturday through Thursday from 10AM to 8 PM (Excluding Holidays) .
4. Warranty and Replacement
Our aim is to guarantee the maximum satisfaction to our customers. In case,
if you are not satisfied with our products or there is any problem with your order,
please inform us as soon as possible by dropping a mail to Contact us . For emergency,
please call +88 01817 125416. The number is open from 10AM to 8 PM,
Friday through Wednesday (excluding holidays). We will do everything in our power to make it right.
5. Local Pickup
If your shipping address is in Dhaka you can opt to pick up your order in person
from the Robiul Electronics office in Mirpur-1, Dhaka.But shipping charge won't be waived.
If your order is placed in 5pm, it will be ready by 6pm. If your order is placed after 8pm, it will be available for pickup at 10am after the following 2 business day.
6. Shipping Policy
6.1 General
We charge the shipping costs inside Dhaka BDT 60.00 and outside Dhaka BDT 100.00 per shipment. We ship via the Courier Service.
We will ship all in-stock orders within 2 to 48 business hours of placement.
All items are Inspected and carefully hand-packed before dispatching. With standard courier practice, you check the contents
of the parcel before signing for your goods. If you do not we cannot be held responsible for damaged, lost, or stolen packages. We will file claims for those that are insured. Please Contact us directly to initiate a claim.
We will ship according to the shipping address you provided, please notify us any address change before your order is marked "Shipped" to avoid parcel loss.
6.2 Shipping Costs
Actual shipping costs are calculated during checkout. For an estimate before checkout, please add the items you intend to order to your cart, then click "Checkout" from the Shopping Cart page. This will provide a list of estimates for the shipping methods available to your selected destination and the shipping cost.The shipping charge is usually BDT 80 all over the country which may sometimes increase with the weight of the package.
6.3 Courier Delivery Options
For Dhaka city: If your shipping address is inside Dhaka city, your products will be delivered direct to your home no matter which payment method you select .
For Zilla cities: If you live in any zilla city, for home delivery, you have to pay through BKASH only. If you select ‘Cash on Delivery’, you have to collect your products from your nearby Sundarban Courier service counter.
For Thana cities: If you are a dweller of any Thana city, we can get your ordered products through any courier service that is available in your locality. We'll send your products to the courier service office and you have to collect those from there.
6.4 Same Day Shipping
Robiul Electronics guarantees to ship your order the same day you place it IF and ONLY IF your order meets ALL the following criteria:
- Your order is placed and confirmed during our office time(10AM-5PM).
- The Delivery Address is within Dhaka Metropolitan area.
- All items are in-stock.
- Please be prepared to pay BDT 60 Shipping cost inside Dhaka and out side Dhaka BDT 100
7. Payments
You may pay through our bKash payment service +8801979030221 or +8801817125416.
01 October 2016